FAQ

How Can I Get The Quotation I Wanted?

Please contact our customer service with the size/shape/color of the product you interested, that may help us to provide you with precise price.

Can I Take Some Samples For Quality Check When I Place My First Order?

Of course, some samples are provided to you for free, you only need to pay the freight.

What About The Lead Time Of Your Product?

Within 3 days if it's in stock, 5-7 days if it's out of stock, customized products would take 7-15 days.

Can I Customize The Gemstone Or Jewelry?

Yes! We can customize the product according to your requirements, please contact us with your design drawing or samples.

What Will You Deal With If There Are Any Quality Problems?

Please provide our customer service with the pictures or videos of damaged product within one week, after confirming that the damage is not caused by human, we will replace it with new products or refund the money after we receiviced the damaged goods.